Our Services
Our Services
Field Service
In-house Service
We maintain a fully equipped Optics and Photonics Laboratory at our headquarters in Edinburgh which can be used for service and repair. This laboratory is well-stocked with appropriate test and measurement equipment. Our in-house servicing at our head office laboratory allows access to many different engineers with different skill sets and allows a more diverse approach to troubleshooting and problems solving.
As a growing number of our products now offer remote access control of their software interface, we are able to provide rapid diagnosis, operational service and guidance on such products in a quick and efficient manner. This has allowed users a simple and efficient ‘Check Before Proceeding’ protocol which allows our staff to see the decision pathways users are following and offer further support when required.
Response times are typically 24 hours for telephone and email support, and typically 2-5 working days for an on-site service visit.
Training
We provide extensive on-site user training at all our installation visits, ensuring the user(s) feels fully confident and capable in the safe operation of the system. Thereafter, we offer ongoing telephone and email support, and can also make subsequent site visits for additional training whenever required.
Spare Parts and Consumables
We stock a large inventory of major components; minimizing repair time. This includes Nd:YAG rods, Pockel cells, mirrors, lenses and electronic PCBs.
Consumables include flashlamps, de-Ionized water filters, laser dyes and dye filters.
Most consumables can be ordered from our webshop: www.photonicshop.co.uk
